Once we have recruited staff that meet our high standards a vital part of managing our team is to ensure we review their on-going performance.

Feedback

We have developed a method of gathering your opinion on our staff, standards and general services. Our staff will leave a form with you for you to complete and hand it back to them. You can also post this form back to us at a later time.

Spot Checks and Support

Whichever service our staff are delivering we will randomly spot check that our policies and procedures are being maintained. Freedom will also check more basic requirements such as wearing uniform and carrying photographic identification. Throughout their career with us, staff will have regular reviews, supervision, coaching, support, guidance and will be encouraged to work reflectively.

We Encourage Your Feedback

At Freedom we encourage your feedback, good and bad. We understand that by having an open attitude, we can use this feedback in a constructive way to offer a better service in the future.

How to Make a Complaint

At Freedom Care, we are committed to providing the highest standard of service to all our clients. However, if you are dissatisfied with any aspect of our services, we encourage you to let us know so we can address your concerns promptly and improve where necessary.

How to Raise a Complaint

1. Contact Us via Email
   You can email your complaint to us at admin@freedomcare.co.uk. Please provide as much detail as possible, including:
   • Your name and contact information.
   • The nature of your complaint.
   • Any relevant dates or details about the incident or service in question.
2. Call Us
   If you prefer to speak to someone directly, please call us on 0845 330 0403. Our team will be happy to assist you and take note of your concerns.
3. Write to Us
   Alternatively, you can write to us at our office address 2 Chevron Business Park, Lime Kiln Lane, Holbury, Southampton, SO45 2QL UK.

What Happens Next?

• Once we receive your complaint, we will acknowledge it within 3 working days.
• We will send you our complaints form for you to complete (we can help with this if needed)
• A member of our team will investigate the issue thoroughly.
• We aim to resolve all complaints within 10 working days. If a resolution requires more time, we will keep you informed of our progress.

Our Commitment to You

Your feedback is invaluable to us, and we take every complaint seriously. Our goal is to resolve any issues fairly, professionally, and in a timely manner.