Supervised and Supported Contacts

Freedom Childcare is an award winning company that prides itself on providing a professional yet personal service. We are established in Hampshire, the Isle of Wight, West Sussex, Dorset and Surrey.

We have been providing supervised contact sessions for private cases and for local authority’s since 2004.

Vetting Process

All staff that work for Freedom are recruited and vetted as follows:

  • Thorough interview
  • Investigation into gaps in employment
  • DBS Enhanced Disclosure
  • Medical Declaration, signed by their GP.
  • Verified proof of any qualifications
  • Two verified professional written references

All Freedom staff then attend an induction, covering company policies procedures and service delivery. They are issued with our company uniform, company handbook and photographic identification.

All staff working for Freedom are bound by our policies and procedures.

Health & Safety – Medication – Outings – Behavior – Child Protection Confidentiality – Personal Hygiene – Professional boundaries – Timekeeping Availability & Sickness/ Absence – Risk assessment – Safeguarding – Report writing (These are an examples of our main policies.)

Training and Supervision

All staff are trained by us in the provision of facilitating contact sessions, which includes a period of time working alongside an experienced member of staff. As part of our quality assurance staff are visited whilst working regularly to ensure they are following all company instructions and assessed for ongoing training and support.

Contact Sessions

All families are different and no two families will have the same requirements. We will take into consideration all the relevant information and devise contact sessions that are suitable for all involved. These sessions can adapt and evolve over time as the family’s needs change.

Transportation

Our staff are insured to carry children in their cars and can therefore collect children and drop them off if this is required. Dependent on the number of children and their behavior we may require more than one worker to ensure the children’s safety whilst being transported. We can provide car seats for all ages of children.

Supported hand overs can also be provided using the transport service.

Administration process for new cases

Case information – Booking form – Risk assessment – Contract of expectations

We have worked with Local authorities for the past since 2004 and understand the need to dovetail our paperwork and procedure with your own. We will make every effort to discuss your needs with you and ensure we accommodate your needs and requirements. Where you can provide paperwork in a different format to our own we are happy to accept this to avoid duplication where possible and ensure we have the information we require.

Rates

Hourly Rates Description Hourly Rates
Case Set Up fee £150.00
Staff Hourly rate Monday to Friday £20.50
Staff Hourly rate Bank Holidays & Saturday and Sun £22.50
Staff Hourly rate Special Holidays: Xmas Eve, Xmas day, Boxing Day, New Year’s Eve, New Year’s Day. £41.00
Venue Fee per hour Monday to Friday for regular bookings £20 per hour
Venue fee per hour Monday to Friday for occassional bookings £25 per hour
Rooms Fees for weekends and Bank holidays POA
Mileage per mile 55p
Report Based on a 3 hour contact session longer reports may incur additional charges. £30

Hours are charged in increments of 15 minutes. VAT is added to prices.
Any major changes to original booking will be charged at £27 per hour for admin time. Our minimum session fee is for 3 hours this includes staff transport time.

Cancellations

All bookings must be supported by a purchase order number as the booking will become a chargeable service when we allocate staff and confirm.

Any bookings that have been made and confirmed are a chargeable service. Any bookings cancelled within 24 hours will be charged at the amount of hours originally booked. Any bookings cancelled with 3 working days’ notice will be charged at a 3 hour booking and bookings cancelled after 3 days will be charged at £10 (+vat). Credit notes will be raised where necessary to cover cancellations. All cancellations should be made by phone at your earliest convenience, and all details confirmed by email.

Time Sheets

We provide a time sheet for the supervisor to complete for the duration of care and transportation. These are returned to our office and would be the basis of any invoice raised.

Premises Risk Assessment

All premises where supervision is to be carried out needs to be risk assessed by one of our senior staff members for safety; for both the children and our staff members. The cost for this is £75+VAT per premises, plus travel. To keep costs to a minimum using the same premises for each contact visit is advised. Dependent on the situation these visits can take place at one of the parent homes or a visit room at social services.

In addition to this our member of staff will carry out daily risk assessment prior to the start of the sessions. Issues will be reported back to the responsible person

Locations for Contacts

We can access rooms in the local community through a range of different providers however we do have our own rooms available in Lymington and Southsea. We are looking at opening more rooms and would be very interested to hear about any issues you have in particular areas or on certain times or days.

Lymington

This is a light clean modern room with access to a range of toys and equipment available from our extensive toys store. It is in Lymington town Centre in New Street and has extensive parking to the rear in a pay and display carpark.

The room is approximately 10 square meters and has access to toilets and kitchen facilities. Our offices are based at the same premises so there are staff members available to help any issues that arise. We have an anti-room available to ease difficulties with managing the dynamics of parties not meeting in cross oversee etc.

The contact room is available Monday to Friday 8.30 am to 5.30pm term time and during the holidays. Later evening times and weekends can be also organized.

Southsea

This is a light clean modern room with access to a range of toys and equipment available from our extensive toys store. It is in Southsea town Centre on Elm Grove and has extensive parking to the rear.

The room is approximately 176 square meters and has access to toilets and kitchen facilities. There is a member of staff on reception at this building from 9am to close at 9pm should any problems arise during contact sessions. We have an anti-room available to ease difficulties with managing the dynamics of parties not meeting in cross oversee etc. The contact room is available Monday to Friday 8.30 am to 5pm term time and during the holidays. Later evening times and weekends can be also organized.

Observational Report Writing

In most cases it is important to have a report on how the interaction was with the parent and child was perceived. This is non-judgmental and based solely on what was seen and heard.

How frequent the reports are completed is entirely at your discretion, reports can be completed every session, every other session, once a month etc. Summary reports can also be provided for court etc.

Expenses/ Travel

If required a member of staff can also collect the child/ren, take them to the session and return them home again after the session. If the travel time and contact session exceeds the 3 hour minimum additional charged will apply.

We ensure all staff have adequate insurance and keep copies of Driving License, MOT certificate and Insurance certificate.

Payment

Payment for all services are invoiced in advance we can accept card payment over the phone, direct BACS payments, cash or cheque

Office Hours

Our office is open Monday-Friday 9.00am –5.00pm. We have an out of hour’s service; for urgent calls & emergencies, the number for this services is changed weekly numbers can be found on the answer machine of 08453 300403

If you require further information or would like to discuss the details of your contact needs please call 08453 300403. Alternatively if you would like to proceed with a booking please email booking@freedomchildcare.com and we will send you the Contact pack.

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Call On 08453 300403