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Quality Assurance

Once we have recruited staff that meet our high standards a vital part of managing our team is to ensure we review their on-going performance.


We have developed a method of gathering your opinion on our staff, standards and general services. Our staff will leave a form with you for you to complete and hand it back to them. You can also post this form back to us at a later time.

Spot Checks and Support

Whichever service our staff are delivering we will randomly spot check that our policies and procedures are being maintained. Freedom will also check more basic requirements such as wearing uniform and carrying photographic identification. Throughout their career with us staff will have regular reviews, supervision, coaching, support, guidance and will be encouraged to work reflectively.

At Freedom we encourage your Feedback good and bad and understand having an open attitude we can use this feedback in a constructive way to offer a better service in the future.